ADA Application Intake Process
To apply for the ADA Paratransit services (Trans-AID), you must complete an ADA Paratransit Certification application, which can be obtained from the Winston-Salem Transit Authority (336.727.2000) or www.wstransit.com and clicking Paratransit. You must complete both parts of the application in its entirety in order for your application to be considered. Please complete part A of this application. Then provide both parts A & B to a medical, certified or licensed professional who is familiar with your qualifying condition. Once you have a completed application, please contact WSTA at 336.727.2000 to schedule an in-person interview and assessment to determine your eligibility.
On the date of your scheduled interview, please bring your completed application (both parts A & B). Do not mail, fax, drop off or email your application. Your eligibility will be based on the following factors:
Information provided by applicant in part A of the application
Information provided in Part B by professionals (i.e., physician or therapist) familiar with your qualifying conditions
In-person assessment of your abilities. All in-person interviews and assessments are held at the Clark Campbell Transportation Center
If requested, WSTA will provide transportation at no charge to and from the appointment for eligibility determinations.
Once the interview and assessment have been completed, you will be notified within 21 calendar days to determine the eligibility for transportation services. Riders will qualify for one of 4 statuses: Unconditional, Conditional, Temporary, or Referral to Fixed Route Service.
Unconditional Eligibility – disability or health conditions prevent use of fixed route buses under all circumstances. Trans-AID service is provided for all trips.
Conditional Eligibility – disability or health conditions prevent use of fixed route buses under certain conditions. Trans-AID service is provided only when those conditions discussed in the interview apply.
Temporary Eligibility – disability or health conditions temporarily prevent use of fixed route buses. Trans-AID service is provided only during that time period.
Referral to Fixed Route Service – individuals who can access regular fixed route bus services are not eligible for Trans-AID service.
If you are denied Trans-AID eligibility or are granted conditional or temporary eligibility, you will receive a letter regarding the decision and a copy of the Trans-AID Appeal Process. You have the right to appeal the eligibility determination.
WSTA will continue to accept re-certification applications for passengers eligible for ADA transportation. Re-certifications are for existing passenger’s eligible for Trans-AID under the ADA program. In order to continue utilizing the Trans-AID service, you are required to renew your certification every three (3) years. However, if you have been diagnosed with a permanent disability (i.e., total loss of vision, multiple sclerosis, and autism), re-certifications will take place every five (5) years; no professional verification is needed from a professional.
To apply for the Older Adults (60 & Over) transportation, you must complete the 60 & Over Client Registration short form; which can be obtained from the Winston-Salem Transit Authority (336.727.2000) or www.wstransit.com and clicking Trans-AID Paratransit service. You must completed questions 2-14 and Section VII: Required for all clients. Once you have a completed application, you can submit the application to the address or fax number listed below:
Clark Campbell Transportation Center (WSTA)
Mobility Management Department (2nd floor)
100 W Fifth St.
Winston Salem, NC 27101
Once the application has been processed, you will be notified regarding the determination