Passenger Rules

Passenger Rules

Please have exact fare ready when boarding the bus.

Please be prepared to show proper ID when paying half-fare or using a half-fare pass.

Fare is required when children are taller than the yellow strip on the farebox.

Animals – Only trained guide and service animals assisting persons with disabilities are permitted on WSTA vehicles. Please see WSTA Service Animal Policy below.

Baby Strollers – Strollers should be folded and stowed away safely on the vehicle.

Cell Phones – Cellular telephones are permitted to be used on WSTA vehicles. Please be considerate of other passengers by keeping your voice low and keeping conversations to a minimum.

Drinking – Please refrain from consuming beverages of any kind while on board WSTA vehicles. Closed beverage containers are permitted on board but beverages may not be consumed while on the vehicle.

Eating – Please refrain from eating while on board WSTA vehicles.

Front Row Seating – Please allow senior riders and riders with disabilities to use the first two rows of seating.

Headphones – Passengers must use headphones when listening to portable electronic devices. Please keep the volume at a reasonable level to avoid disturbing your fellow riders.

Vulgarity/Profanity – Please be considerate of other passengers and refrain from the use of profanity and/or vulgar language.

Smoking – Smoking is not permitted on board WSTA vehicles.

Trash – Dispose of trash in the onboard receptacles or in trash cans provided at bus shelters and stops. Please do your part to keep our buses and our community clean.

Fraudulent use of any Employee/Dependent Pass may result in immediate suspension or revocation of such passes.

Unruly Behavior – Disruptive and unruly behavior is not permitted at WSTA stops, shelters, facilities or on board WSTA vehicles.  Please see the WSTA Violent and Disruptive Behavior Policy below.

Weapons – Any object that is used to threaten, injure or cause damage to a person or property may be regarded as a weapon and is, therefore, prohibited on board WSTA vehicles and inside, around or near WSTA facilities.

Passenger Safety and Convenience

For safety, please do not allow children to stand in the seats.

Please keep hands, arms and other body parts inside windows at all times.

Please do not bring more than two shopping bags on board the bus.

Bicycle Racks – All WSTA fixed route buses are equipped with bicycles racks located on the front of the vehicle. The racks can accommodate two bicycles, and passengers are solely responsible for safely securing and removing their bicycles from the rack. Check with your operator before loading or unloading your bicycle.

Hazardous Materials – Gasoline, car batteries, or any flammable liquids or substances are not permitted on board WSTA vehicles or inside WSTA facilities.

Kneeling Buses – All WSTA vehicles are equipped with “kneeling” bus technology that allows the vehicle operator to lower and raise the vehicle entrance to accommodate senior citizens and riders with disabilities. Ask your operator about the availability of this feature as you board your bus.

Lost and Found – Items found on WSTA vehicles may be turned in to the vehicle operator. Found items also may be dropped off at the Clark Campbell Transportation Center, 100 West Fifth Street. To report lost items on WSTA vehicles, contact the Mobility Management Department at 336-727.2000. Lost items may be picked up at the Clark Campbell Transportation Center. Items, with the exception of clothing and perishable food items, are kept for 30 days.

Service Animal Policy

The Winston-Salem Transit Authority does not discriminate against individuals with disabilities. WSTA is committed to employing reasonable measures to ensure that all residents of Winston-Salem residents may enjoy public transportation. In furtherance of this commitment, WSTA desires to promulgate the following policy regulating the use of service animals on fixed-route buses, paratransit vehicles and all other transportation facilities.

A service animal means any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability, including, but not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items. If any animal meets this definition then it is considered a service animal irrespective of whether the animal has been licensed or certified by a state or local government.

Pets are prohibited on all WSTA fixed-route buses, paratransit vehicles and transportation facilities. When a patron accompanied by an animal attempts to access a WSTA fixed-route bus, paratransit vehicle or transportation facility a WSTA operator or employee may ask the patron if the animal is a service animal required because of a disability. If the patron indicates that the animal is a service animal required because of a disability then the WSTA operator must permit the animal to access the fixed-route bus, paratransit vehicle or transportation facility. If the patron indicates that the animal is not a service animal required because of a disability then the WSTA operator or employee must prohibit the animal from entering upon any fixed-route bus, paratransit vehicle or transportation facility. A WSTA operator or employee may not insist that a patron provides proof that their animal is a service animal.

A disabled passenger employing a service animal must clean and dispose of all animal waste, must provide food and care for the animal as needed, make sure that the animal is in good health and ensure that the animal is controlled by a leash or bridle at all times. A WSTA operator or employee may exclude or remove any service animal if the service animal displays disruptive, vicious or aggressive behavior or constitutes a direct threat to the health or safety of others. In the alternative, a WSTA operator may require any disabled patron who does not comply with this policy to disembark the fixed-route bus, paratransit vehicle or transportation facility, and WSTA shall transport the patron and their service animal to their destination separately.

WSTA’s Violent & Disruptive Behavior Policy

Occasionally, some passengers may display disruptive or even dangerous behavior.  For the safety and well-being of our passengers and employees; boisterous, abusive, lewd, lascivious or profane language or behavior is not allowed.  Actions of this nature will be reported to the supervisor on duty, and the passenger’s riding privileges may be suspended. Incidents involving passengers with cognitive and/or mental impairments will be investigated by the WSTA’s ADA Compliance staff before riding privileges are suspended or terminated.

Suspension\Removal

Violent and/or threatening behavior by a passenger will result in the following periods of suspension from the use of the WSTA services:

                                    Occurrences                                    Suspension period

                                    First                                                    7 days

                                    Second                                              up to 30 days

                                    Third                                                   up to Permanent removal

If the passenger’s behavior warrants it, WSTA reserves the right to immediately and/or permanently suspend a passenger’s riding privileges.

Notification

WSTA passengers suspended from our services under this policy will be notified in writing by letter, and may also receive notification by phone and/or in person, depending on the incident and the occurrence. Anyone who has been suspended will be given the opportunity to appeal the decision to our Appeals Committee.

Appeals

WSTA passengers may appeal a suspension. A suspension remains in effect until the appeal process has been completed. Appeals must be filed in writing thirty (30) days of the receipt of the original notice by the passenger or passenger representative. Notices must be filed to:

Operations Manager

Winston-Salem Transit Authority

1060 N Trade Street

Winston-Salem, NC 27101

Letters must state the reason why WSTA service should be reinstated for the passenger. The determination will be made by the Appeals Committee. If your initial appeal was denied, you are eligible for a second appeal 1 (one) year from the original appeal.

If there is another occurrence of disruptive behavior prior to the most recent incident, the Appeals Committee will not consider incidents one (1) year prior to the last incident.

WE WANT TO HEAR ABOUT YOUR WSTA EXPERIENCE