Trans-AID Paratransit Service
Trans-AID is the Winston-Salem Transit Authority's ride-sharing transportation service for eligible riders who are elderly and/or have a disability that prevents them from riding the fixed route bus.
There are three types of certification granted to eligible Trans-AID clients:
A client may be determined eligible once the application and functional assessment review processes are completed. The determination for eligibility would mean that the van would come to the curb of the pick-up location. The driver can only wait five minutes for the client to come out to board the van. If the client does not come out to board the van, the driver is required to leave and the client would be considered a "no-show."
Each certified client will receive an Eligibility Determination Letter with certification expiration date and the Trans-AID Riders Guide.
Passengers with disabilities and those who are elderly may qualify for the half-fare services program. To request an application for half-fare services, contact the WSTA ADA Coordinator at (336) 727-2000.
· After WSTA has received your completed application and you are determined eligible for the half –fare program, you will receive a temporary half-fare ID card by mail. The green ID card will not have a photograph on it; however it can be used in along with a half-fare pass which must be shown to the operator when you board the bus.
· Within a period of 30 days, you can be photographed for a permanent Transit ID card on the 2nd floor of the Clark Campbell Transportation Center in the Mobility Management office.
· Once you have received your permanent picture ID, you will be able to use public transportation at half fare; which is 50 cents. The ID card must be shown each time you board the bus.
No-Show and Cancellation Policy
If the vehicle arrives early, the rider does not have to board until 5 minutes after the actual scheduled pick up time. Upon the occurrence of 3 or more No Show, the client will receive a notification letter from Trans-AID, notifying the client of the infraction. The information will be documented in the client’s file and the client will receive a written warning that further No Show will result in suspension. After 3 or more No Show have been reported within another 30-day period, the client will receive a suspension notification or telephone call and the information will be documented in the client’s file. A suspension means that you will not be able to schedule or receive any rides during a designated 30-day period.
Any trips with the following codes are considered No Shows:
Trips may be canceled no later than 90 minutes in advance by calling 336-727-2000 between 5:30 am and 11:30 pm, Monday through Saturday. If you wish to cancel a trip for the next day you may use the Interactive Voice Response (IVR) System to do it automatically using your client ID and PIN assigned to you upon registration for Trans-AID services.
TRANS-AID Fares (Effective July 10, 2006)
Trans-AID Application Requests
Elderly and disabled passengers may qualify for half-fare bus passes for fixed-route transportation. To request an application for use of half-fare bus passes, contact WSTA ADA Coordinator at: 336-727-2000.
For eligible riders who are elderly and/or have a disability that prevents them from riding the fixed route service, WSTA operates Trans-AID, a paratransit service for elderly and disabled passengers. For information on how to qualify for eligibility to use Trans-AID services, contact the WSTA ADA Coordinator at: 336-727-2000.
Fixed Route Half Fare Application Requests
Winston-Salem Transit Authority
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