Services

WSTA SERVICES

The Winston-Salem Transit Authority, WSTA has over one thousand stops throughout the city. Bus stop locations are placed at least every few blocks along regular routes. WSTA operates 30 weekday bus routes, 4 connector routes, 3 crosstown routes making it more convenient for passengers to jump on the bus and go directly to their destination without having to come downtown to transfer and 15 routes providing service on weeknights. Passengers can take advantage of the 16 Saturday routes that travel morning to night, and 7 routes on Sunday that operate until 7pm. All routes are wheelchair accessible, and all our buses have bike racks so you can conveniently bring your bike along with you. with you.

Medicare recipients, senior citizens (age 60 and over) and disabled persons may qualify for WSTA’s Half Fare Program. To qualify individuals must either have a valid Medicare card to show the WSTA operator each time he/she rides, a Senior Citizen’s ID Card, an ID card from another transit system showing you are eligible for half fare (this is only good for 30 days) or apply for a reduced fare card by printing and completing the Half Fare Bus Services Application. If you do not have a Medicare card and are qualifying by disability, complete Part A of the application. After you have completed Part A, take the application to a medical professional for completion. A medical professional familiar with you must complete the application. Please sign the application and return it in its entirety to the WSTA Mobility Management Department at the Clark Campbell Transportation Center at 100 West Fifth Street or it may be faxed to 336.748.3161. Once your application has been approved, you will receive a reduced fare temporary ID card which is good for 30 days. Before the card expires you will be required to come to the Mobility Management office to take a picture for a permanent ID card for the Half Fare Program

Providing curb-to-curb, or if needed, door-to-door transportation services to eligible elderly or disabled citizens who reside in Winston-Salem/Forsyth County, Trans-AID is a division of the Winston Salem Transit Authority. Trans-AID provides scheduled transportation which is easily accessible, efficient and dependable.

Monday through Friday, all passengers may schedule reservations by calling 336.727.2000 (TTY NC Relay: 1-800.735.8262). Trips may be reserved up to 7 days before your actual trip. Saturdays and Sundays from 8:00 a.m. to 5:00 p.m., only ADA Trans-AID passengers can make reservations for next-day service. If it is a holiday and WSTA/Trans-Aid is closed, only ADA passengers may leave their trip information and contact telephone number on the after-hours voicemail for next-day trips. A reservationist checks this mailbox each morning.

Any passengers in need of information regarding fixed-route bus service times, bus stop location, etc. and eligible persons who wish to use Trans-AID services to schedule trips should call the Mobility Management Department. The friendly and knowledgeable staff will assist callers via the telephone. They can even plan a trip for you when you want to ride the bus or use Trans-AID.

Whether you use your bike for transportation, exercise or recreation, WSTA’s bike racks allow you to extend your trip by biking to or from a bus stop. You can bike part of the way and connect with a bus route, so you can bring your bike along for fun at your destination and enjoy a bus ride home. Use your bike for a real workout, knowing you can catch the bus home. If weather is not cooperating with you as you take your exercise, get out of the rain by grabbing a bus ride home. You pay a fare, but your bike rides free!

At WSTA, our goal is to provide services which meet the needs of the residents of Winston-Salem and Forsyth County. We are willing and eager to spend the time needed to make our services accessible to anyone in our community. We want our services to be pleasant and easy to use; therefore, we feel an important part of our job is teaching the people we serve how to use public transportation. The Travel Training Program is designed to help individuals or groups with their specific questions or training needs. Our one-on-one training can help you feel confident about using WSTA services. We don’t just tell you, we show you. When you know what to expect, you feel more comfortable about your journey.

Want to learn how to ride the Winston-Salem Transit Authority bus system? The School Transit Education Program will teach you everything you need to know. STEP is an entertaining and informative presentation developed by WSTA and shared at no cost with our neighbors in Forsyth County. The demonstration focuses on the features and benefits of public transportation. Our staff introduces students from Kindergarten through 12th grade to their local transit system with easy-to-understand steps. Students will enjoy hearing about transit’s role in keeping the environment clean, and by using public transportation, how they can make a difference. They’ll also discover basic bus riding principles, including locating a route number, safety, rules and much more. Following the presentation at any location, they will understand how easy it is to take the bus to their favorite destinations.

RIDING WSTA BUSES IS AS EASY AS 1-2-3-!

To use WSTA’s fixed route transportation services; there are three things you need to know: where you are, where you are going, and what time you need to be there.

Questions about WSTA routes, schedules and fares can be directed to WSTA’s Mobility Management Department at 336-336.727.2000 from 5:00 am to 11:30 pm Monday through Friday, 6 am to 11:30pm Saturday and 7am to 6 pm on Sunday.

Passengers may board or exit a WSTA bus at any clearly marked WSTA stop or shelter and at the Clark Campbell Transportation Center in downtown Winston-Salem.

WSTA service is called “pay enter.” As you board the bus, place exact cash fare ($1.00) into the farebox or swipe your pass or transfer through the farebox. As you take your seat, please leave the front seats for seniors or passengers with disabilities. Occupy only one seat, and place purses, packages and other personal items securely in your lap or at your feet within your seat area.

To signal the bus to stop at a WSTA bus stop or shelter, push the vertical strip on the side of the window. Signal for the vehicle to stop as you approach your desired shelter or stop. If you are uncertain about your stop location, ask your operator. He or she will assist you.

WE WANT TO HEAR ABOUT YOUR WSTA EXPERIENCE