Title VI

Title VI

Winston Salem Transit Authority hereby gives public notice of its policy to uphold and assure full compliance with Title VI of the Civil Rights Act of 1964 and all related acts and statutes. Title VI and related statutes prohibiting discrimination in federally assisted programs require that no person in the United States of America shall, on the grounds of race, color, national origin or sex, be excluded from the participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity receiving Federal assistance.

Any person who believes they have been aggrieved by an unlawful discriminatory practice regarding Winston Salem Transit Authority System programs has a right to file a formal complaint with Winston Salem Transit Authority. Any such complaint must be in writing and submitted to the Winston Salem Transit Authority Title VI Compliance Officer within one hundred eighty (180) days following the date of the alleged occurrence.

For more information regarding civil rights complaints, please contact:

Title VI Compliance Officer
Winston Salem Transit Authority
1060 N. Trade Street
Winston-Salem NC, 27101
(336) 727-2000

If you need an interpreter we provide free interpreter services to help you conduct your transit business. These interpreter services are available whether you talk to us by phone or in the transit office. Call us at (336) 727-2000 and state the language you speak. The customer service representative will put you on hold and an interpreter will be contacted to help with your call. If your business cannot be completed by phone, we will make an appointment for you at the transit office and arrange for an interpreter via telephone or in person at the time of your visit.

Reasonable Modification

The Winston Salem Transit Authority (WSTA) is committed to providing a high level of public transportation services to our passengers with disabilities; with safety as our first priority for everyone who utilizes our services. There may be times or conditions when passengers with disabilities may need to make modifications to their travel experience that will enhance their personal safety. If and when that happens, WSTA has developed a Reasonable Modification Request form to allow all our passengers with disabilities to request assistance to fixed-route and/or paratransit service that will make for a more confident ride with us.

For instance, during. inclement weather, snow and/or icy conditions may make it difficult for a passenger with a disability to board/deboard a WSTA fixed route or paratransit vehicle. During those times, having some assistance from an operator may create a more confident travel experience for the passenger and enhance the passenger’s safety. By completing the Reasonable Modification Request form in advance, WSTA personnel may better anticipate the needs of passengers regarding situations that may or may not be expected otherwise. Except in extreme conditions that rise to the level of a direct threat to the operator and others, a passenger’s request for a WSTA operator should be granted. (See policies of this program on the Reasonable Modification Request form).

WSTA will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its services. By completing the form in advance, our Operations Department may be able to envisage the necessity for assistance, while increasing safety and creating a more confident experience for the passenger. Please see policy and form below.

Anyone who requires an auxiliary aid or service for effective communication or a modification of policies or procedures to receive services through the WSTA’s Paratransit or Fixed Route services, should contact ADA Administrator at 336.748.3964 or by e-mail at reamodreq@wstransit.com within 7 days before the scheduled event or need.

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